So/lune help

Got a question? Answers to the most common ones are here. Otherwise, write to us at contact@solune-astro.com, we usually reply within 48 hours.

Subscription

How do I cancel? On iPhone: Settings > your name > Subscriptions > So/lune > Cancel Subscription. On Android: Google Play > your profile > Payments & subscriptions > Subscriptions > So/lune > Cancel. Deleting the app does not cancel the subscription.

I want a refund. Payments go through Apple or Google, and they handle refunds. iPhone: reportaproblem.apple.com. Android: play.google.com > Order history > Request a refund.

I paid but So/lune+ isn’t unlocked. Open the subscription screen and tap “Restore purchases”. Check that you’re signed in to the same Apple or Google account you used to buy. If it still doesn’t work, write to us with a screenshot of the receipt.

I changed phones. Tap “Restore purchases” to get your subscription back. To get your profile and your Circle back, sign in with your email: on the welcome screen, “I already have an account”.

Account and Circle

I didn’t get the sign-in code. Check your spam and Promotions tab, wait a minute, then ask for a new code. The code is valid for one hour.

How do I add a friend? Circle tab: give them your friend code or enter theirs. You’ll see each other straight away.

What does my Circle see? Your first name, your signs (Sun, Moon and Rising if you gave your birth time) and your card of the day. Never your birth date, time or place.

How do I delete my account? Profile > Delete my account. See also Delete my account.

Astrology

Why did my rising sign change? Your rising sign depends on your exact birth time. Check your time and city in Profile.

I don’t know my birth time. It’s usually on your full birth certificate. Without it, your Sun and Moon stay accurate, but not your rising sign or your houses.

Does So/lune predict the future? No. The texts help you think about your day, they don’t decide it.